Frequently Asked Questions
How can I contact MySmartPlans?
You may contact our support department from 7:30 AM - 6:00 PM CST by phone: (816) 221-7881 or email: support@mysmartplans.com.
Does my computer need any specific programs to use MySmartPlans?
You will not need to buy any programs. The MySmartPlans dashboard is a free software download and has any viewer you may need to view all files on the dashboard. Most files are PDF’s which only requires Acrobat Reader which is free.
What is MySmartPlans and what is a Dashboard?
MySmartPlans is software or a Rich Internet Application that is installed on your computer and interacts with the internet. A Dashboard is just the reference to your MySmartPlans Project most of the time used as “Do you have the dashboard?” or “Have you installed the MySmartPlans Dashboard?”
How do I get the plans, specs, or addendums?
Request access by emailing support@mysmartplans.com with your project name to start the verification process. Once downloaded there will be an icon on your desktop. From then on all new documents for your project will automatically be downloaded to your system from the installed dashboard.
What if I just want to see one document?
You still need to download the entire dashboard because MySmartPlans ensures you have the correct information at all times. Once you do have the program on your computer going back to reference it will be quick and easy.
How do I remove the MySmartPlans dashboard when I am through with it?
MySmartPlans dashboard comes with its own uninstaller which is located in the Start Menu ‐> All Programs ‐> MySmartPlans ‐> Project Name ‐> Uninstall. You can remove your MySmartPlans Dashboard any time.
How will I know if there has been an update to the construction documents on the dashboard?
MySmartPlans keeps a document update history log on the front page of every project. MySmartPlans automatically checks for updates upon opening the dashboard. If there is an update to be made, the dashboard closes and downloads the appropriate files then opens back up again. The end user only has to open the dashboard.
What if my internet is slow and it takes a long time for me to download the dashboard?
To avoid large download times we offer a CD installation which we will send out the same day in the mail.
Why is it when I open an ASI, PR, RFI, Submittal or etc. it won’t open?
Depending on your internet speed some larger files may take longer to download and appear as if they are not working. Also the files download through a web window or Adobe depending on your settings. A quick work around is to right click the file and choose Save Target As and save to your desktop and open the file from there.
Thank you for choosing MySmartPlans® to manage your project information needs.
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